Temperature issue in PDX Colo12 suite

Incident Report for Opus Interactive

Resolved

Heat issue resolved. Affected storage nodes back online. Affected storage volumes are back online. VMs coming back online.

Posted May 16, 2016 - 06:58 PDT

Monitoring

Backup air handler did not come online to handle issue with primary air handler. It is now online and temperatures are returning to normal. Now bringing equipment back online.

Posted May 16, 2016 - 05:41 PDT

Identified

High temperature issue in PDX facility, Colo12 suite. Datacenter operator notified, Resolution being worked on. Some equipment powered off due to high temps including storage nodes that have taken down a storage cluster and hence the devices using that cluster. This does also include some email services which can impair communications with the Opus Interactive support team.

Posted May 16, 2016 - 05:16 PDT